Website Alfa Laval
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
Who you are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for!
About the job
As an International Service Engineer, you will help customers with technical operational issues by executing troubleshooting and field service requests received through the Global Marine Service Desk.
Daily Responsibilities Include:
Execute international and local field service within BGS’s 360 service portfolio that are received through the Global Marine Service Desk.
Pick up and bring bookings, VISAs, permits, spare parts, equipment etc. needed to perform the field service.
Diagnose, solve and report solutions and improvements on board of vessels to definitively solve the customer’s problem even when third party equipment or installations are involved.
Perform troubleshooting with full autonomy on board of vessels in the requested port, and if needed, sail with a vessel until the problem is solved (e.g. for on the job training on niche products both for customers and service engineers).
Provide qualified service on customers’ boilers, burners, control systems and matching equipment.
Change components, mount new burners and control systems, upgrade equipment and control systems, perform re-commissioning, perform safety checks and combustion adjustments, and advice and coach customers and crew in product usage.
Execute Performance Audits.
Consult Global Technical Specialists before, during and after the field service (if needed).
Get central help proactively and use the ISE network, and then report the findings to keep colleagues informed.
Build relations to customers and crew.
Produce service reports and document performed field service as per guidelines.
Review SOPs and assist in creating new SOPs.
Work together with other Global Marine Service Organization members as a team, and act as a technical support backup to Global Technical Specialists and Global Coordinators if so required.
Work weekdays and weekends on a rolling schedule, and when needed outside normal working hours.
Travel extensively to execute marine service jobs, participate in trainings, team meetings etc., primarily in the own region (Americas, EMEA or Asia) but also globally when needed.
What you know
High school diploma or higher, bachelor’s degree or similar in marine engineering a plus.
5+ years field service experience on board vessels.
Fluent English, verbal and written.
Good cross-cultural communication skills.
Experience from working in an international context and across borders with colleagues and customers from other cultures.
Good reporting skills.
Experience of working in CRM systems and planning tools.
Electrical and automation knowledge (minimum boiler controllers).
What’s in it for you?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more.
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